Nurse Triage Coordinator/Telephone and Online Clinician

Reference: 28198

Statewide Specialist Service for Addiction and Mental Health, Turning Point

  • Initial 2 year contract
  • Located in Richmond
  • Flexible work arrangements
  • Monthly ADO + 5 weeks Annual Leave
  • Generous salary packaging benefits

Turning Point

The Victorian Government has recently appointed Turning Point, Australia’s leading addiction treatment, research and education centre, to set up a new statewide specialist service to support Victoria’s Mental Health and Wellbeing Services as well as community alcohol and other drug (AOD) services to provide integrated care for people living with co-occurring mental illness and substance use or addiction.  This new service will lead innovative, high impact, interdisciplinary, addiction and mental health research and education and support the delivery of expert primary and secondary consultation for people with the most complex needs, across Victoria’s transformed Mental Health and Wellbeing System.

About the role

The Nurse Triage Coordinator will oversee the development, operationalisation and ongoing management of a new nursing triage model for the Drug and Alcohol Clinical Advisory Service (DACAS), a telephone and online service operated by Turning Point. The role will require collaboration with Clinical Leaders, Managers and Project Officers within the Statewide Centre and across Turning Point, in order to refine and expand current intake pathways. This includes the provision of nurse-led triage telephone and online services (TOLS) and access and allocation to specialist addiction primary and secondary consultation for consumers as well as clinicians working in mental health and wellbeing services; general practice and alcohol and other drug services.

To be successful in this role you will possess:

  • Registration as a Nurse with the Australian Health Practitioner Regulation Authority
  • Demonstrated capacity to practice within a brief counselling framework (online and telephone)
  • Demonstrated clinical and operational skills or knowledge in the areas of Alcohol and Drugs and/or Mental Health
  • High level interpersonal skills with consumers, their families and healthcare professionals
  • Ability to prioritise, multi-task in a fast paced work environment
  • Excellent written and verbal communication skills
  • Ability to undertake accurate case entry and data management across Microsoft platforms and patient management systems
  • Ability to work as an effective team member, applying a flexible approach to all tasks
  • Capacity to work a rotating roster


  • Experience with ‘at distance’ (telephone and/or online) service delivery.
  • Post-graduate qualifications in counselling, mental health, AOD, social or behavioural sciences
  • Previous experience in the area of alcohol and drug use or a related area

Vaccination against infectious disease is a mandatory requirement of this role.  An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

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