Building a Customer Service Mindset

Institution: Mater Education

 

Explore how seven key neuroscience insights apply to your work, and get the building blocks your need to take your customer service to the next level.

This course is delivered over a four hour active learning workshop featuring interactive discussion and application of key concepts to participant’s own business context using the Mind MASTERY ™ Discovery Tool and action planning.

Workshop topics include:

  • Customer service state-of-the-art: What does it look like?
  • Neuroleadership 101: The impact of threat and reward
  • Introduction to Mater’s Mind MASTERY model
  • Discovery Time: The 7 mind MASTERY building blocks and how they apply to your business.
  • Action planning

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